Open the destination independently

e-Challan

Use the official e-Challan or the responsible state/UT service you independently locate. Nothing from the manual review is transferred.

echallan.parivahan.gov.in ↗

A Virtual Court or physical-court notice may follow a different procedure. ChallanSakshi does not determine jurisdiction, appealability, or legal deadlines. If a date is today, a vehicle is detained, or a court appearance is involved, prioritize the official record and qualified assistance.

FASTag money issue

For a bank-issued FASTag debit, duplicate, recharge, refund, tag-mapping, class, pass, or account-status issue, contact the issuing bank first; it reviews the account and may raise the applicable NETC dispute. For a bank-neutral NHAI FASTag or NHAI Prepaid Wallet, use the verified IHMCL customer portal or 1033. If the same event also involved a plaza or road problem on an NHAI tolled stretch, report that separately to 1033 and keep both acknowledgements. Never use a phone number copied from the debit message.

NPCI current issuer directory ↗

NPCI complaint bridge ↗ — NPCI says the relevant member remains responsible for resolution.

National Highway plaza or road issue

1033 provides FASTag-related complaint and query support, toll-charge queries, feedback about toll-plaza and highway facilities, road-condition reporting, and emergency support to road users on NHAI’s tolled stretches. It does not adjudicate the issuing bank’s account dispute, and it should not be assumed to cover every state, city, parking, or private plaza. For a bank-issued FASTag financial issue, contact the issuer separately and keep both acknowledgements.

Official IHMCL 1033 scope ↗

If money was lost through a scam

Contact the bank/issuer immediately, call 1930, and use cybercrime.gov.in. TollSakshi cannot freeze, trace, or recover funds.

cybercrime.gov.in ↗

• Never share an OTP with a caller or enter one on a link sent in a message. Use an OTP only inside a verified official portal you independently opened.
• A UPI PIN authorizes an outgoing payment; it is never required to receive a refund.
• Never scan a QR code or approve a UPI collect request to receive money.
• Never install an APK, unknown app, or remote-control software.

Official source registry—check for later amendments

• NPCI NETC circular index ↗
• NPCI 28 Oct 2025 evidence circular — dated ruleset; check the current circular index for later duplicate-validation changes ↗
• IHMCL FASTag user guidance ↗
• NHAI Toll Information System ↗
• RBI Complaint Management System ↗ — a later eligible route after first approaching a covered regulated entity, not a direct plaza appeal.

TollSakshi does not apply a definitive duplicate time threshold. The issuer must apply the NETC rule in force when it reviews the transaction.